How Driessen & Rappange significantly improves its speed of work

Driessen Rappange has won its spurs as an insurance broker insuring every conceivable risk. The combination Driessen & Rappange Insurances occupies a leading position in the real estate and aviation world. Both private individuals and companies get bde full attention, with emphasis on quality service.

It was not an easy choice because everyone knows that conversion from one system to another is never flawless. Of course, there were unexpected issues you run into here as well, but we stand 100% behind our choice of Blinqx. Aviation policies are special and that created some challenges during the conversion, but I can't help but say that the people at Blinqx worked continuously and extremely well to achieve a satisfactory result."

One of our main requirements was that the new package should be much more tailored to customer service and have the CRM, integrated. We want to be able to serve our clients much better and communicate with them in other ways. In addition, it had to make our work as consultants easy. Moreover, we have found that variable layouts within a package make maintaining it increasingly complicated. Although customization is highly desirable, especially with aircraft policies, for example, a piece of standardization is much clearer and easier to maintain. Those requirements and the experience an employee already had with Blinqx were the deciding factors. We already notice that our speed of work has improved considerably, because we now also have a so-called clean setup of the package, which is an additional advantage of switching to a new package.

We are convinced that eBlinqx is going to bring us a lot. In line with our requirement, eBlinqx is, much more than our old package, tailored to customer service. CRM is simply part of eBlinqx and thus also much better equipped for relationship maintenance. Look at campaigns, for example. If a relation has been approached for an action and there is still no response, you receive a notification within eBlinqx when you open the customer view. We are therefore convinced that this software supports us well in our advisory work. Although we are a fairly traditional insurance agency, I am convinced that when we see the possibilities that are now available to us in the area of customer relations, we will use them.

With eBlinqx, we are able to better serve our relationships. We look forward to working with this time-saving software. By working more efficiently we will be able to serve our relationships better and have time to do what we really enjoy: Giving advice.